Back to news stories

Mon, 13 Mar 2017

Current Job Vacancies - you could work for Harley

Apprentice Harley-Davidson Service Advisor

Brief overview of the role
An outstanding opportunity for anyone wanting a career in Harley-Davidson Aftersales. Our bespoke training will increase your knowledge, improve skills and develop performance to support you achieve your career goals. Our philosophy is to create CAREERS FOR LIFE.

Apprenticeship summary

Working week
Shifts TBC
Total hours per week: 40.00

Weekly wage

Wages explained
The current National Minimum Wage for an apprentice is £3.40 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.55 an hour for 18-20 year olds and £6.95 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Expected apprenticeship duration
52 weeks

Apprenticeship level
Intermediate Level Apprenticeship

Reference number

Vacancy description
Stoneacre is the fastest growing and most successful motor group in the UK. We are looking to recruit an ambitious, smart and motivated individual to begin their career and work in our friendly and fast paced Nottingham - Harley Davidson dealership.

With our great training and development programmes this is a fantastic opportunity for a successful career with plenty of opportunity to progress. This role is a key customer service position dealing with all aspects of customer service.

Duties include:

  • Advise customers about necessary service for routine maintenance
  • Answer telephone queries and respond to customers needs
  • Collect data from customers to facilitate and qualify the customer service or repair requirements
  • Prepare repair order documents
  • Deal with queries and complaints in a professional manner
  • Demonstrate consistent good customer service
  • Explain the work performed and the charges to the customer
  • Adopt flexibility to meet the needs and demands of the business

Requirements and prospects

Desired skills

  • Ability to establish rapport with internal and external people within the business
  • Coping with pressures and setbacks
  • Good communication skills verbal and communication
  • Confident individual who can work independently
  • Good organisational skills enabling to meet pre-set deadlines
  • Delivering results and meeting targets
  • Attention to detail
  • The desire to deliver excellence at all times
  • Demonstrate commitment

Personal qualities

  • A hard working individual who has a proactive approach to their work, good attention to detail.
  • A helpful and friendly approach is essential
  • A professional and smart corporate appearance is essential.
  • You must have good communication skills.
  • A passion for customer service Motivated individual with a flexible 'can do' approach

Qualifications required
GCSE or equivalent, Maths and English (A-C) is desirable but not essential
Computer literate

Future prospects
This is a fantastic opportunity for anyone wanting a career. Our philosophy is at Stoneacre is to create CAREERS FOR LIFE.

Things to consider
Before applying for this vacancy please take into consideration the apprenticeship wage and your travel costs to and from work. How will you travel? How much will it cost each week? Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.40 per hour. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.